Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs. This includes managing tickets opened by other retail employees in the Interactive Displays Issues log (IDIL) along with completing the provided troubleshooting steps and escalating appropriately as needed.Īt Best Buy, we are obsessed with building long term relationships with our customers. They are also responsible for basic Interactive display setup, installation, and troubleshooting. They're also responsible for merchandising standards throughout the store including identifying and logging issues for missing or damaged parts and placing repair and maintenance orders. They are responsible for implementing planogram design including products, signage and fixture updates, deploying new interactive displays, and proper installation of products such as TV's and major appliances. The Planogram Specialist is responsible for the deployment and sustainment of store merchandising strategies.
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